Contact information

Contact

info@shopinfragments.com

I answer emails myself, usually within two business days. If it takes longer, it is because I am somewhere without signal rather than because I am ignoring you.

Nothing should stay unanswered for more than five business days. If you have not heard from me by then, please write again — it could mean your message did not reach me.

You can also leave me a voice message on +420 217 217 751. Please say your name and your email address, and your order number if you have one. I cannot see the number you are calling from, so without those I have no way to find you or reply. For anything about an order, and for cancelling one, email is the only reliable route.

Product safety

For product safety enquiries under the General Product Safety Regulation, my EU representative is SINDEN VENTURES LIMITED, Markou Evgenikou 11, Mesa Geitonia, 4002 Limassol, Cyprus, gpsr@sindenventures.com.

Address

Michaela Vanerová, trading as Shop in Fragments
Spojenců 33, Horní Počernice
193 00 Praha 9, Czech Republic

This is also the address to send returns to. Please tell me before you send anything back, and read the Return and Refund Policy first: https://shopinfragments.com/policies/refund-policy