Shipping policy
Shipping
Everything is made to order. Production takes one to four business days, and then your parcel starts its journey. I do not promise a delivery date, because I would rather under-promise than send you an apology later.
Estimated delivery after production
| Canada | 9 to 12 business days |
| Europe | 4 to 7 business days |
| Japan | 9 to 13 business days |
| New Zealand | 14 to 18 business days |
| United Kingdom | 4 to 6 business days |
| United States | 6 to 10 business days |
| Everywhere else | 9 to 27 business days |
Different items are printed in different places, so what is in your basket changes how it travels. From what I have seen so far, it usually lands closer to the shorter end of the ranges above than the longer one.
Once your order is made, you will get a confirmation email with a tracking link as it heads out. From that point you can follow the parcel and see the estimated delivery date, updated as it moves.
Your order may arrive in more than one parcel
Paper goods, notebooks and mugs travel in separate packages and they can arrive days apart. You will see the split at checkout before you pay, and each parcel gets its own tracking, showing its own estimated delivery date.
Shipping cost
Shipping is charged separately from the price of the item and calculated at checkout, based on where you are and what is in your basket. Because parcels can be split, an order with a notebook and a mug carries two shipping costs rather than one. I would rather show you that honestly than fold it into the price and call it free.
Customs and import charges
Whether import duties or taxes apply depends on where your order is produced and where it is going, not simply on which country you live in. Most orders travelling inside the same customs area arrive with nothing extra to pay. Where charges do apply, they are set by your country, not by me, and I have no way to pay them on your behalf.
If a parcel is lost or arrives damaged
Write to info@shopinfragments.com within 14 days of the estimated delivery date. My printing partner replaces lost or faulty parcels free of charge only inside a limited window, and I need a few days inside it to sort things out on your behalf. Tell me later and I will still put it right. It simply stops being something I can fix with one email, so please do not sit on it.
The full procedure is in the Return and Refund Policy:
https://shopinfragments.com/policies/refund-policy