Terms of service

Terms of Service

Welcome to Shop in Fragments! These terms cover what you can expect from me and what I expect from you. I have tried to write them the way I would explain them to you in an email, because a document nobody reads protects nobody.

The terms "we", "us" and "our" refer to Shop in Fragments. Shop in Fragments operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Shop in Fragments is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies they refer to, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your rights and how problems get resolved.

By visiting, interacting with or using the Services, you agree to be bound by these Terms of Service and the Privacy Policy (https://shopinfragments.com/policies/privacy-policy). If you do not agree to them, please do not use the Services.

SECTION 1 - ACCESS AND ACCOUNT

This shop is intended for adults. By placing an order you confirm that you are old enough to enter into a contract where you live.

To use the Services, you may be asked to provide certain information, such as your email address and shipping details. You confirm that the information you give is correct, current and complete.

You do not need an account to buy anything here. If you make one, it holds your orders and addresses so you do not have to type them again. Tell me if you want the account deleted and I will delete it.

You are responsible for keeping your account secure and for everything that happens on it, and you may not transfer, sell or license it to anyone else.

SECTION 2 - WHAT IS PART OF THESE TERMS

The Return and Refund Policy, the Shipping Policy and the Privacy Policy form part of these terms:

Returns and refunds https://shopinfragments.com/policies/refund-policy
Shipping https://shopinfragments.com/policies/shipping-policy
Privacy https://shopinfragments.com/policies/privacy-policy

They are also linked at the bottom of every page and at checkout.

SECTION 3 - OUR PRODUCTS

I try to keep the photos and videos for each product as accurate as I can, but colour can look slightly different on a screen than it does in your hands. That is not a fault. If what arrives is genuinely not what was shown, that is something else entirely, and the Return and Refund Policy covers it.

Some of these designs are fan art, and the numbers I am allowed to make are limited. I may stop offering a design, or limit how many of it one person can buy, and that does not affect any order you have already placed.

SECTION 4 - ORDERS

When you place an order, you are making me an offer to buy. The email that arrives straight after checkout is a receipt confirming your order reached me.

I accept your order when I send your parcel, and you will get a separate email saying it is on its way. That is the moment we have a contract. If I cannot accept an order — because I am unable to produce it, or because something was listed at an obviously wrong price — I will tell you straight away and refund you in full.

These are for you, or for someone you are giving them to. They are not for resale. If you would like to stock them somewhere, that is a lovely thought and a different conversation — write to me.

SECTION 5 - PRICES AND BILLING

Prices are shown in the currency of your region and are final. Shipping is charged separately and shown at checkout before you pay. Depending on where your order is produced and where it is going, import duties or taxes may apply in your own country. Those are set by your government, not by me, and they are not included in what you pay here.

Payment is taken at checkout. Production starts after payment clears.

Prices here move over time, the way prices do. The one that applies to your order is the price shown when you placed it, and it is written in your confirmation email.

SECTION 6 - SHIPPING AND DELIVERY

Once a parcel is with the carrier, delays, customs inspections, import charges and waiting time at a collection point are outside my control. That does not mean you are on your own: if a parcel goes missing or arrives broken, tell me within the deadlines in the Shipping Policy and I will replace it: https://shopinfragments.com/policies/shipping-policy

If something takes much longer than expected for a reason neither of us can influence, such as a strike, a natural disaster or a supplier failure, I will tell you what is happening and you can cancel and get your money back.

SECTION 7 - INTELLECTUAL PROPERTY

The designs, photos and words on this site and on the products are mine. Buying a postcard or a notebook means you own that object and can do whatever you like with it, including giving it away. It does not include a licence to reproduce the artwork or the text, print it on something else, or sell it on.

If you want to use one of the designs for something, write to me. I am a reasonable person and we will probably work it out.

SECTION 8 - REVIEWS

If you leave a review, you give me permission to use it here and elsewhere — on this site, in marketing, on social media — without paying you for it. Please only write about what actually happened to you.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

This shop runs on Shopify, which is what makes it possible for one person to sell across borders at all. Everything here you buy from me, though, not from them. Shopify is not responsible for any part of what passes between us, and any question, complaint or claim about your order comes to me.

SECTION 10 - FEEDBACK

If you send me an idea or a suggestion, in a comment or an email, I am free to use it without owing you anything for it. I am not obliged to make what you suggest, and if something I make later looks similar to what you said, that does not make it yours.

SECTION 11 - USING THIS SITE

Please do not copy the catalogue, resell the products as your own, scrape this site, or point a tool at it that does either for you. Interfering with how the site runs is not welcome either.

I am not trying to be difficult about this. The designs and the words are the whole shop, so protecting them is the only reason this section exists. Beyond that, make yourself at home.

SECTION 12 - MISTAKES ON THIS SITE

I write and check every page myself, which means now and then I will get something wrong: a description, a delivery estimate, a shipping cost. When I find a mistake I correct it, and if it touched an order you had already placed, I will tell you and we will sort it out rather than let it stand.

SECTION 13 - WHAT I AM RESPONSIBLE FOR

I am responsible for what I send you. If an item arrives damaged, faulty or different from what you ordered, I will put it right. Your statutory rights as a consumer apply in full and nothing on this page limits them.

SECTION 14 - IF WE DISAGREE

Write to me at info@shopinfragments.com. Most things turn out to be a misunderstanding and I would much rather fix one than argue about it.

I am also required by law to tell you this: if we cannot sort it out between us, you can take the matter to the Czech Trade Inspection Authority, which settles consumer disputes out of court and free of charge, at Gorazdova 1969/24, 120 00 Prague 2, coi.gov.cz/informace-o-adr. I am willing to take part in that process. You can also go to court.

SECTION 15 - GOVERNING LAW

These terms are governed by Czech law. If you are a consumer, the protections of the country you live in apply to you regardless of that.

SECTION 16 - SEVERABILITY

If one part of these terms turns out not to hold up, the rest still stands. One sentence failing does not undo the agreement.

SECTION 17 - WAIVER

If I let something go once — waive a deadline, replace something I did not strictly have to — that is me being reasonable on the day, not a new rule. I can still hold to what is written here next time.

SECTION 18 - CHANGES TO TERMS OF SERVICE

I may update these terms. The version that applies to your order is the one published when you placed it, and I do not apply changes backwards.

SECTION 19 - CONTACT INFORMATION

Questions about these Terms of Service should go to info@shopinfragments.com.

Michaela Vanerová, trading as Shop in Fragments
Spojenců 33, Horní Počernice
193 00 Praha 9, Czech Republic
Phone: +420 217 217 751
Company registration number (IČO): 69531960
Registered in the Czech Trade Licensing Register

Last updated: 14 September 2026